Privacy Notice
Your privacy is important to us at Sage Bay Harbor
Information We Collect
When you reach out for corporate floral arrangements or gifting services, we gather information you voluntarily share. This may include your name, company name, email, telephone number, delivery addresses, and your particular floral specifications. We also collect payment details when you place orders, though payments are handled securely by our payment partners.
For corporate clients, we might collect extra business data like company registration details, preferred delivery times, and budget requirements to tailor our service to your business.
Our site automatically gathers certain technical details whenever you visit. This includes your IP address, browser type, device information, and how you move through the site. We use this information to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your data to complete floral orders and deliver exceptional customer care. This involves processing orders, coordinating deliveries, crafting custom arrangements to your specifications, and keeping you informed about your service needs.
We also analyze information to enhance our offerings and the overall site experience. This helps us identify which corporate floral services are most beneficial to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Sage Bay Harbor values your privacy and does not sell your personal data to outsiders. We share information only as needed to deliver our services or when legally obliged.
We may disclose essential data to trusted service partners who support our operations. This includes delivery partners, payment processors, and IT service providers. These partners are contractually bound to safeguard your information and use it solely for the services they render to us.
We may disclose data when required by law, a court order, or governmental request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with priority and apply suitable technical and organizational safeguards to shield it. This involves safeguarded data storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is granted only to authorized staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is completely secure. We continuously refresh our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights relating to your personal data. Depending on applicable laws, you may be entitled to access, amend, remove, or limit how your personal information is used.
To exercise these rights, contact us using the information at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order information: about three years after the last service interaction
- Payment transaction records: about seven years for tax and accounting needs
- Website analytics data: about two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking Practices
We employ cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in recalling your preferences and assessing site performance.
You can manage cookie settings via your browser options. Nevertheless, turning off some cookies might impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Links to External Sites
The site may include links to third-party sites or services. This privacy policy covers only Sage Bay Harbor and our site. We are not accountable for the privacy practices of external sites.
We recommend that you review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or applicable laws. If substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
Please take a moment to review this policy from time to time so you remain aware of how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
Sage Bay Harbor Privacy Team
26 Petal Street, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and supply as much detail as you can about your request. We strive to respond to all privacy requests within seven business days.